Terms & Conditions

FREQUENTLY ASKED QUESTIONS

THE BIZ

Custom Pets Art, proudly located in Wollongong, NSW Australia, is a business born out of our deep affection for my beloved dogs, Lilly and Pablo.

Fuelled by passion, I strive to merge traditional art mediums with cutting-edge digital tools, infusing my creations with a touch of my graphic design flair.

Custom Pets Art Portraits AU Australia Oz

REVIEWS

Discover the heartfelt testimonials from my delighted customers regarding my pet portraits.

Custom Pets Art Portraits AU Australia Oz

LAST UPDATED

July, 2023

Custom Pets Art Portraits AU Australia Oz
Custom Pets Art Portraits AU Australia Oz
Custom Pets Art Portraits AU Australia Oz
Custom Pets Art Portraits AU Australia Oz
Custom Pets Art Portraits AU Australia Oz
PHOTO TIPS

Here are some tips to help you get a great photo, right from your smartphone.

  • Get a close up of your pet, this way I can see their details.
  • Get on their level. Crouch down when taking a photo.
  • The best poses are when your pet is either sitting or standing, not laying down.
  • Try different angles to create something unique.
  • Light is so important when it comes to a good photo. Outdoor daylight is always the best option!
  • Keep away from shadows falling over your pets face.
  • Look for backgrounds that pop and don’t clash with your pets coat or best features.

IMPORTANT PHOTO TIPS!

  • Where possible, send us the original high-resolution photo from your camera or phone.
  • The higher the resoltion of the original photo, the better the results.
  • Choose clear and focused photos with good lighting.
  • No phone screenshots please
  • Don’t crop, resize, edit or cut-out the photo I’ll do that.

Please be aware that when I create your artwork, I use the image that you have supplied with your order. In the event that your image is not suitable, I will request that you provide an alternative image.

I cannot create any pet portraits if your pet is hard to see in your image. If you do not follow my image guidelines or if the image you provide is poor quality, I cannot guarantee an optimal result.

BRIEF ME

Each Custom Pets Art pawtrait is unique – you may want to consider other special details (optional). For example; your pet’s name, any dates, favourite blankie, toy or coat pattern, a particular colour or flower are just a few ideas – anything unique to you and your beloved pet/s.

WHAT IS A DIGITAL FILE ONLY?

Also known as a Soft Copy start from $69.95 AUD you can purchase a Custom Pets Art – Digital File ONLY (.jpg) – no physical item will be shipped, unless requested. Your digital pet portrait is created as a standard sizes A4, (small, 2 pets max) 29.7x21cm / 25x25cm squared or A3, (large, 2 pets max) 29.7x420cm / 45x45cm squared. You will not receive any products when purchasing this – but you do receive a high resolution CMYK JPEG file sent via WeTransfer to save onto your computer, which you can print out as many times as you’d like on whatever you like.

What is a Custom Pets Art digital download file? Basically it is the the digital/soft copy of the Custom Pets Art portrait that I’ve designed in illustrator/photoshop, etc. This means that you will receive the exact JPEG file from my computer. This is the same file I would take to a print shop to have printed.

Please take into consideration that colours will also vary depending on the inks used and the type of paper stocks or products you’ve selected your Custom Pets Art pawtrait to be printed on.

Although Custom Pets Art – Digital Files ONLY (.jpg) can be bought from all over the world via PayPal – unfortunately I only ship my products within Australia. Sorry.

PAYPAL

Paypal is a great option for those living outside of Australia wanting a Custom Pets Art pawtrait (Digital File ONLY). Just select the Paypal payment option upon checkout. You can also pay for your CPA pawtrait using PayPal via paypal.me/inhousepixels

*Please note that Digital Files ONLY (.jpg) can be bought from all over the world via PayPal – unfortunately I only ship my products within Australia. Sorry.

AFTERPAY

For my Australian customers only. Buy your Custom Pets Art pawtrait today and pay for it in four equal instalments, interest free. Visit the Afterpay website for full details.

ZIP PAY

For my Australian customers only. Zip your Custom Pets Art pawtrait today and pay for it in monthly instalments, interest free. Visit my Zip Pay page for full details.

SQUARE

Whether I’m selling a Custom Pets Art pawtrait person, online or on the go, Square helps me process nearly any kind of payment, any way I want. Square works with any Australian-issued and most international chip or magstripe cards with a Visa, Mastercard or American Express logo, as well as bank issued eftpos chip cards.Visit the Square website for full details.

WHAT KIND OF PETS DO I EXCEPT?

I don’t just do custom dog portraits; I can create artworks for all types of pets, including cats, horses, rabbits, chickens, lizards, birds, turtles, fish, etc. I can even include people. The possibilities are endless!

WHY THE 2 PETS MAX LIMIT?

Unfortunately in the past there are those who went overboard with how many pets they could squeeze into one artpiece.

For this reason I had to set a 2 Pets Max Limit on each artwork creation. Off course you can add more I’ve added an ‘Additional Pet/s’ option which can be applied to all my products to make this process easier.

Please understand there’s alot of love, time and work that goes into preparing each pet/person photo. I value this process, the attention to details, colours, etc… it all goes into creating you an amazing pet pawtrait that you will adore for years to come.

TURNAROUND TIMES

Although I do my best for fast turnarounds, Custom Pets Art pawtraits are one-of-a-kind, please allow 5-7 business days from the date your full payment is made to receive your Custom Pets Art pawtrait. Once approval has been granted, please allow 10 business days for delivery of your Custom Pets Art product. 1-2 days for Digital Files (jpeg).

CPA is a home based business — all orders will be fulfilled and delivered with absolutely no physical contact. Keeping everyone COVID Safe! *Please note delivery times may be delayed.

DELIVERY BREAKDOWN PER PRODUCT

CANVASES – at this stage I only ship Custom Pets Art canvases within Australia. I would need to advise shipping cost should you require shipping outside of Australia. Please allow 5-14 business days from your artwork approval for delivery. Canvas prints can be delivered to PO Boxes. However, your order can not be more than 100x100cm in size and weight more than 20kg. If damaged in transit, simply send me a photo of the damaged canvas and parcel and your order number and I will a get replacement sorted straight away. All canvases are printed and produced in Australia.

PRINTS – Available online to my Australian customers only. I would need to advise shipping cost should you require shipping outside of Australia. Designed to meet galleries and museum longevity requirements, this acid free fine art paper will resist gas fading and maximise the conservation of your prints. Please allow 10 business days from your artwork approval for delivery. If damaged in transit, simply send me a photo of the damaged prints and parcel and your order number and we get replacement printed straight away. All prints are printed and produced in Australia.

CLASSIC FRAMES – Available online to my Australian customers only. I would need to advise shipping cost should you require shipping outside of Australia. Designed to meet galleries and museum longevity requirements, this acid free fine art paper will resist gas fading and maximise the conservation of your prints. Please allow 10 business days from your artwork approval for delivery. All prints are printed and framed in Australia.

ALUMINIUM FRAMES – Available online to my Australian customers only. I would need to advise shipping cost should you require shipping outside of Australia. A smooth, satin finish print securely fixed to an aluminium frame. Minimal look. Ready to hang. Please allow 10 business days from your artwork approval for delivery. If damaged in transit, simply send us a photo of the damaged prints and parcel and your order number and we get replacement printed straight away. All prints are printed and framed in Australia.

DIGITAL FILES – For those living outside of Australia wanting a Custom Pets Art pawtrait created; at this stage a Digital File ONLY is your best option using Paypal. Please allow 2 business days from your artwork approval for delivery of your jpeg via a WeTransfer downloadable link.

FOR INTERNATIONAL CUSTOMERS – If you would like to order any of my online products outside of Australia, it is possible. I will need to advise the delivery cost. Please email me for a quote.

WANT A DIGITAL COPY OF YOUR PET PAWTRAIT?

I do offer a digital download (Jpeg) option for all my pet portraits printed on any of my products available online, see here for more details.

*Must have purchased a CPA product online. Excluding e-Gift Cards and Digital File ONLY options.

COLOURS

Please be aware that your Custom Pets Art digital portrait colours in print may look slightly different in reality thanks to the various screen colour settings between computers, mobiles, notebooks, tablets, iPads, etc… which are viewed in an RGB colour format.

INSTALLATIONS

Please take-care when installing your Custom Pets Art pawtrait – as installation of your canvases is solely the responsibility of the individual

REFUNDS

After your purchase, I like to give my customers a two hour window to be able to cancel their order. Anything here after will incur a $12 administration fee.

Once artwork creation has commenced – all orders are final. Replacement option only for all my online products. Please read full details below.

INHOUSE PIXELS

Custom Pets Art is a byproduct of Inhouse Pixels.

SIZE GUIDE FOR HOOMANS

Custom Pets Art Pawtraits AU Australia Oz Online Shop

Custom Pets Art offers you the freedom to buy now and pay later with Afterpay or Zip Pay.

Custom Pets Art Portraits AU Australia Oz
Custom Pets Art Pawtraits AU Australia Oz Online Shop
Custom Pets Art Pawtraits AU Australia Oz Online Shop

GUIDE DOGS NSW / ACT

I’m a proud advocate for Guide Dogs Australia and I want to help pave the way by donating $1.00 AUD from every Custom Pets Art pawtrait sold to Guide Dogs NSW/ACT.

Guide Dogs have been helping people with sight loss in local communities for over 60 years. Working across urban and regional areas helping Australians of every age to move confidently and independently in their lives. To read more about Guide Dogs NSW/ACT visit Guide Dogs Australia.

Custom Pets Art Pawtraits AU Australia Oz Online Shop Guide Dogs NSW ACT

TERMS AND CONDITIONS

PAID IN FULL
  • The total amount quoted must be paid in full before any Custom Pets Art portrait is created, emailed or shipped. There are several payment options to choose from:

    • Direct Deposit  invoice via email
    • PayPal — shop online
    • Afterpay — shop online
    • Square — shop online or tap on location

    *Prices are subject to change without notice.

APPROVED

I do my best to check spelling within my artworks and double check the details when required, but small things can be overlooked. Please note that after signing off on your final Custom Pets Art pet portrait proof and production has commenced – any errors here after are solely the responsibility of the customer.

SHIPPING BASICS

At this stage I only ship Custom Pets Art online products within Australia. Please allow 10 business days from your artwork approval for delivery. All orders are fully insured.

For those living internationally, wanting a Custom Pets Art pet pawtrait – at this stage a Digital File ONLY (soft copy) is your best option using Paypal.

If you would like to order any of my online products outside of Australia, it is possible. I will need to advise delivery cost. Please email me for a quote.

REPLACEMENT OPTION ONLY

Because of the personalised nature of the products that you order with Custom Pets Art, I look at each and every order on a case by case basis. I  will always do everything within my power to find a solution to remedy the situation, as your satisfaction is so important to me. When you place an order with Custom Pets Art, it’s not just a product that you are purchasing, but a service as well. Every product is handmade and is personalised to order, so as soon as I start production of your bespoke items, I have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a refund, however I will work with you to make the situation right, even if that means sending you a brand new product.

What to do if your Custom Pets Art product has arrived damaged or faulty? Because everything here at Custom Pets Art is handmade, there is some potential for human error. Usually, the quality control department will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let me know with 14 days of recieving your Custom Pets Art product/s. *Please do not send your products back without contacting me first.

Although I do my best to ensure orders are delivered in perfect conditions, I do work with third parties and at times damage during transit can occur. Here at Custom Pets Art I want you to have your tails wagging with the end product – so I do offer a replacement guarantee. All orders are fully insured and I will gladly issue a replacement if yours is damaged during transit or has a fault. I do ask that you take photos of the packaging, damages or faults on the product/s from several angles where damage has occurred and email them to me immediately. Once the production team acknowledges the damage, your Custom Pets Art product will be reproduced and shipped as soon as possible.

*CPA puzzles are manufactured in a closed system and vacuum sealed so it is not possible to lose a piece during this process. When the seal is broken and the box has been opened, I can not accept responsibility for a piece that goes missing and I cannot replace a single piece. If your puzzle doesn’t arrive please advise and I can instigate an investigation with Australia Post. You will need to sign a document stating you didn’t receive the package.

*After 5 days of receiving your Custom Pets Art product/s; any damage here after is deemed the responsibility of the customer and will not be replaced.

SOMETHING ELSE?

For any other enquiries shoot me an email at pawtraits@petsart.com.au and I will do my best to help you.

© COPYRIGHT

All artwork remains the intellectual property of Custom Pets Art and Inhouse Pixels.

© These artworks are copyrighted by Custom Pets Art and Inhouse Pixels. All rights reserved. Any purchase is strictly for non-commercial, personal use only. You may print and display these designs in your home, business or public place but you may not resell, reproduce, distribute by electronic means or profit in any way from these designs. Any questions please send us an email.

PRODUCT INFORMATION

DIGITAL FILE

Also known as a Soft Copy start from $69.95 AUD you can purchase a Custom Pets Art – Digital File ONLY (.jpg) – no physical item will be shipped, unless requested. Your digital pet portrait is created as a standard sizes A4, (small, 2 pets max) 29.7x21cm / 25x25cm squared or A3, (large, 2 pets max) 29.7x420cm / 45x45cm squared. You will not receive any products when purchasing this – but you do receive a high resolution CMYK JPEG file sent via WeTransfer to save onto your computer, which you can print out as many times as you’d like on whatever you like.

What is a Custom Pets Art digital download file? Basically it is the the digital/soft copy of the Custom Pets Art portrait that I’ve designed in illustrator/photoshop, etc. This means that you will receive the exact JPEG file from my computer. This is the same file I would take to a print shop to have printed.

Please take into consideration that colours will also vary depending on the inks used and the type of paper stocks or products you’ve selected your Custom Pets Art pawtrait to be printed on.

Although Custom Pets Art – Digital Files ONLY (.jpg) can be bought from all over the world via PayPal – unfortunately I only ship my products within Australia. Sorry.

Want digital copy of your pet pawtrait? I do offer a digital download (Jpeg) option for all my pet portraits printed on any of my products available online, see here for more details.

*Must have purchased a CPA product online. Excluding e-Gift Cards and Digital File ONLY options.

CANVASES

I do my best to check spelling within my artworks and double check the details when required, but small things can be overlooked. Please note that after signing off on your final Custom Pets Art pet portrait proof and production has commenced – any errors here after are solely the responsibility of the customer.

PRINTS

Because of the personalised nature of the products that you order with Custom Pets Art, I look at each and every order on a case by case basis. I  will always do everything within my power to find a solution to remedy the situation, as your satisfaction is so important to me. When you place an order with Custom Pets Art, it’s not just a product that you are purchasing, but a service as well. Every product is handmade and is personalised to order, so as soon as I start production of your bespoke items, I have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a refund, however I will work with you to make the situation right, even if that means sending you a brand new product.

What to do if your Custom Pets Art product has arrived damaged or faulty? Because everything here at Custom Pets Art is handmade, there is some potential for human error. Usually, the quality control department will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let me know with 14 days of recieving your Custom Pets Art product/s. *Please do not send your products back without contacting me first.

Although I do my best to ensure orders are delivered in perfect conditions, I do work with third parties and at times damage during transit can occur. Here at Custom Pets Art I want you to have your tails wagging with the end product – so I do offer a replacement guarantee. All orders are fully insured and I will gladly issue a replacement if yours is damaged during transit or has a fault. I do ask that you take photos of the packaging, damages or faults on the product/s from several angles where damage has occurred and email them to me immediately. Once the production team acknowledges the damage, your Custom Pets Art product will be reproduced and shipped as soon as possible.

*CPA puzzles are manufactured in a closed system and vacuum sealed so it is not possible to lose a piece during this process. When the seal is broken and the box has been opened, I can not accept responsibility for a piece that goes missing and I cannot replace a single piece. If your puzzle doesn’t arrive please advise and I can instigate an investigation with Australia Post. You will need to sign a document stating you didn’t receive the package.

*After 5 days of receiving your Custom Pets Art product/s; any damage here after is deemed the responsibility of the customer and will not be replaced.

FRAMES

For any other enquiries shoot me an email at pawtraits@petsart.com.au and I will do my best to help you.

RECENT PAWTRAITS

Custom Pets Art Portraits AU Australia Oz
Custom Pets Art Pawtraits AU Australia Oz Online Shop
Custom Pets Art Portraits AU Australia Oz